Frequently Asked Questions
Who is your telephony carrier?
ALEXIAM uses a chain of US & Canadian telephony carriers to ensure redundancy.
This setup ensures that ALEXIAM can provide a 99.999% SLA.
Does ALEXIAM charge a fee to port my existing phone number to the ALEXIAM cloud?
No, the phone number porting is free.
I am concerned with the quality of voice with VOIP. How far is your data center?
ALEXIAM is working with a chain of US & Canadian telephony carriers that have multiple data centers. We always route the call to your closest telephony data center.
What about fax service?
Our solution includes Fax to email and Email to fax capabilities, so there’s no more need for an obsolete fax machine. If you require the use of a traditional fax machine, we do support terminal adapters (ATA). To activate the fax service, you will need a PBX extension (either a standard extension or a premium plan), then ALEXIAM Cloud PBX will be able to route the incoming fax to your client’s fax machine and vice versa.
Could a customer use a USB headset with the IP phones?
A USB headset (wired or Bluetooth) can be added on all our IP Phones.
See the Grandstream compatibility list here:
http://www.grandstream.com/sites/default/files/Resources/gxp21xx_17xx_headsetcompatibility.pdf.
and the Yealink list here: https://www.lydis.nl/content/Lydis/user/1/files/Yealink/Testedheadsetlistcompatiblewithyealinkipphone.pdf.
Most of these headsets can be found in retail stores like BestBuy.
Does the system support video call?
Absolutely, if you have an IP Phone supporting video call you can do so, and our softphone supports video call.